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English For Business Communication
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On your way to becoming a global businessperson?
English is the most essential language for business success at the moment.
In big business China, more people are currently studying English than in any other country.
Recent studies have shown that larger international hubs (centers) use English to communicate, while less populated areas (places with fewer people) are less likely to do so.
If you are planning to travel for work, you will probably find yourself in some major urban (big city) centers. English will be the universal (common) language in the office, so to get ahead in business it’s good to know some of the language you will be using every day.
Ways to Improve Speaking for Business English
There are tons of ways to improve your English speaking skills for business matters. The key is to always keep practicing—and to find the perfect resources for your business purposes!
- Get some podcasts.This series of podcasts from the British Council will help you to improve your English in your workplace. They are suitable (appropriate) if you are at an intermediate or advanced level.
- Listen to others. Pay attention to every native speaker you encounter. When answering a question they ask you, listen carefully to their choice of words and try to use those same words in your answer.
- Practice with real business English videos on FluentU. FluentU provides real-world English videos for industries like sales, engineering, oil and gas, hospitality and many others. It’s got a huge collection of authentic English videos that people in the English-speaking world actually watch on the regular.
The videos are personalized based on your language level and learning needs. You’ll learn words that matter to your work, while hearing business English the way native speakers use it. It’s an effective but fun language tool that you can carry in your pocket with the iOS or Android mobile app.
You find a variety of business English videos that include “Introducing Business Colleagues,” “Business Buzzwords,” “Control Your Inbox!” and “What Warren Buffet Thinks About Cash.”
An added bonus is that if you want to work on other topics later, simply use the same, familiar FluentU platform to learn with videos from other categories, such as “Science and Tech,” “Politics and Society” or mix it up with “Arts and Entertainment” or “Health and Lifestyle.”
Every spoken word is subtitled, complete with an in-context definition, image and multiple example sentences.
All you have to do is tap or click on one of the words in those subtitles to get more information. For example, if you tap on the word “brought,” you will see this:
Plus, these great videos are all accompanied by interactive features and active learning tools, like multimedia flashcards and fun games like “fill in the blank.”
If you are interested in watching fun, relevant videos and practicing language actively in the process, be sure to create a FluentU account and try out this one-of-a-kind language learning program!
- Read, read, read! Uptick from Forbes is for more advanced business English learners. The articles are written for and by native speakers, so the language is very current and focused on business. Business Wire is a Canadian online magazine that operates as a business news and press release network. They cover an incredible range of business sectors (areas) so the language varies a great deal. The English Learning Blog is a wonderful list that includes free e-books you can download.
Business English Phrases for Speaking in 3 Conference Call Situations
Skype. Face Time. Tinychat. Google Talk. Or WebEx. The list goes on and on. If you are in business, it is almost certain that you’ll use one or more of these tools. These programs are used in business for person-to-person calls, interviews, conference calls, instant messaging or recording audio files.
Before discussing phrases you can use during conference calls, let’s talk a little bit more about what you should expect.
First, it is always a good idea to learn the software you will be using beforehand. Your conference call will go a lot smoother with just a little preparation before you start. Get on the software and learn where all the key features are. Try a test call to see how things go.
Talk with a friend at work and look at the agenda together (there should be one—if there is not, ask for one). The agenda is a document that will list the topics of the upcoming meeting. You will be able to ask your work friend about the words you don’t understand and practice talking about them.
Use the mute button if you are not speaking while on an audio conference call. It is more polite and business-like, and can give you time to really listen and think about what people are saying.
If you are on a video conference call, look interested and nod your head when appropriate. It can be a bit strange at first but try to be as engaged (involved) as possible. Try to be as natural and friendly as you normally are. (I’m sure you are!)
The British Council has some fabulous resources for practicing your conference call skills.
Some native speakers may use complicated idioms during conference calls. If you feel confident enough “dive in,” join in and give it a try too. However, in business English on a conference call, a plain spoken approach with fewer idioms will get your point across more clearly and reduce your stress levels.
Here are some scenarios you may come across when on a conference call, and some phrases to help you through them.
1. Beginning a Conference Call
You will either hear these phrases or need to use them yourself while talking to people on a conference call.
- “Are we all on?”
- “Can I ask that we all state our names, please?”
- “I’m here. It’s [your name] in [your city].”
These are useful phrases to check if everyone is present and has joined the conversation. When asked, just respond, “yes” and give your name and position, or job at the company.
• “Can everybody hear me?”
The chairperson or person in charge of the meeting usually says this. It’s useful to make sure everyone is present for the start.
2. Clarifying Things on a Phone Call
When talking on a conference call, there is a chance that your Internet connection will be poor, or that the quality of the call will be poor. In these cases, you might miss out on something that someone said.
• “Could you speak more slowly, please?”
• “Could you repeat that, please?”
• “Would you mind spelling that for me, please?”
• “Could you explain that in another way, please?”
• “I’m afraid I didn’t get that.”
3. Taking a Break from the Conversation
Conference calls can be stressful. It is perfectly fine to excuse yourself, but make sure you are polite and clear when you do it. Try these phrases if you need a break.
- “[Your name] speaking. I need to leave for ten minutes. Is that okay with everyone?”
When you return, let everybody know you are back by saying:
- “[Your name] here. I’m back on the line again.”
- “[Your name] just coming back in here, thanks everyone.”
4. Starting a Great Presentation
At some point you may be called on to give a presentation. Even native English speakers should keep these simple and not get too complicated. Business presentations can and do have a reputation for being dull. Not a lot of people enjoy sitting through tons of PowerPoint slides…do you?
Keep it moving quickly and people will still be interested. Try these helpful phrases for a presentation:
Introduce yourself and keep it loose and breezy (informal and light)—it will put everyone at ease.
- “Welcome everybody, my name is [your name] and I am the designer for GPLZ Video.”
- “Hi, I’m [your name] and I’m the designer for GPLZ Video.”
- “Good morning/afternoon/evening ladies and gentlemen, I’m [your name].”
- “Hi everyone, I’m [your name]. I’m going to keep this brief, as I know you’re all busy people. I’m going to make this quick for you…”
Note: remember to use the contraction “I’m” instead of “I am” to sound more friendly and less formal.
5. Introducing the Topic of Your Presentation
After you’ve introduced yourself, it is time to introduce your topic of presentation.
- “Today I’m here to talk to you about…”
- “I’m delighted to be here today to tell you about…”
- “Today I would like to outline our plans for…”
This gives your audience a map, or an idea of what you will be talking about. Here are some phrases that will provide structure for your presentation, making your message neater and more organized.
- “Firstly I’ll talk about…” or “I’ll start with some general information on…”
- “Then I will look at…” or “then we’ll go over…”
- “And finally we’ll look at…” or “ To conclude we’ll touch on…”
- “I will be glad to answer any questions that you may have at the end of this presentation.”
Try to look up from your notes as often as possible so you can engage and interest your audience and relax. Try to have fun. People are generally forgiving if you make a few mistakes.
6. Ending Your Presentation
This is a very simple part. Once you have given your presentation and are ready to finish, use these phrases.
- “Well, that brings me to the end of my presentation, thanks so much for listening.”
- “It was a real pleasure being here today. Goodbye and thank you.”
- “Well that’s it from me. Thanks a lot.”
7. Being an Active Participant in Meetings
You will, at some point, be asked to take part in a meeting at your workplace. It is a good idea in business meetings to speak as clearly as possible and to be firm (strong). Remember though, “firm” does not mean “rude” or “pushy.”
It can be easy to seem pushy if you don’t add the all-important “please” and “thank you” to your phrases. These polite terms go a long way in business English. Meetings are all about listening and letting people know you understand what is being talked about. Try these phrases when you are in a business meeting or participating in a conference call.
First, you can use these phrases if you accidentally speak over somebody or stop them from saying something.
- “Sorry, I interrupted you. You were saying…?”
- “Please go on…”
- “After you…”
If you are not sure what somebody said, use these phrases to clarify:
- “I’m sorry, but could you speak up a little?”
- “I didn’t quite hear that, sorry, can you say that again?”
- “I didn’t catch that last bit. Can you say it again please?”
Signal phrases for when you have a question.
• “Am I to understand that…”
• “Sorry, but just to clarify…”
• “So, what we’re saying is…”
Agreeing with people.
English For Business Communication Download Pdf
• “That’s an excellent point [person’s name], I totally agree with you on that.”
• “Okay, I think we are all on the same page here…”
• “Yes, I get what you’re saying…”
Disagreeing with people.
Hopefully you won’t need these too often! Remember to be polite but firm.
• “I’m sorry but I think you may have that slightly wrong…”
• “From our perspective, it’s a little different. Let me explain.”
• “Well, yes and no—can I tell you how we see it?”
8. Negotiating Successfully
English For Business Communication Simon Sweeney
When you are taking part in a negotiation, you might get what you want, but sometimes you may not. Here are some phrases that will work for each situation. Remember, be polite, but be firm. Professional businesspeople never lose control of their emotions.
Sometimes in a negotiation you know you are not going to win. When you go into a negotiation, you should know your “deal breaker” is. A deal break is absolutely not negotiable, or a condition that you will not accept no matter what. For example, the lowest price you are willing to accept for a product is $100 per piece. You will walk away if somebody demands a lower price.
Perhaps you are protecting your “bottom line.” The bottom line is the financial situation beyond which you cannot operate. Try these phrases to get the negotiation “back on track” if it seems you are “not on the same page.” Meaning: Get the negotiation going in your favor if you are not in agreement.
• “I understand that we can’t do that, but can we discuss some other alternatives?”
• “I hear what you’re saying, but our bottom line is very clear on this one.”
• “This is the deal breaker for us, we can’t budge.” (Budge means move, change or give up.)
9. Planning for Future Meetings
Everybody has a phone now, and in business it is really important to know how to greet people and leave them with a positive impression of yourself and the company you work for. Many customers’ and clients’ first interactions with you (and the company you work for) will be on the phone. Make sure you leave them with a great first impression with these phrases when you want to meet with them again:
• “I’d like to set up a meeting with you at your earliest convenience. When are you free?”
• “Are you free to talk again next week?”
• “When can we talk about this again?”
• “How does 2:30 p.m. Thursday sound?”
• “Does Thursday at 2:30 p.m. suit you?”
After the person has agreed to the time, it is customary to confirm one last time just to make sure the other person has really heard. If you are working in a place like an airport where there could be confusion as to the time, add the “a.m.” or “p.m.” just to be sure you have been understood:
• “Thursday at 2:30 p.m. then, that would be fine.”
• “Okay, I look forward to seeing you then.”
• “Thursday at 2.30 p.m. Looking forward to it, see you then.”
• “Thursday at 2.30 p.m., bye for now.”
If you are already in business and your English is pretty good, learning new phrases and language to climb the corporate ladder (get a promotion) is always going to get you farther.
English is the universal language of business all over the world. The better your English gets, the more in demand you will be as an employee. Keep listening and keep talking!
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